CRM stands for Customer service management. It helps to combine data from across all channels to maintain it at one place making it available for the entire organization. CRM helps in boosting the marketing, sales and customer service relations of the organization. Since all the data is available in one spot, it is easier for the customer service representative to answer any unexpected question when all necessary data is at one spot. To improve the efficiency, many functions have been added to CRM such as email, phone, social media or other channels. Marketing automation, sales force automation, contract center automation etc. are some of the added features of CRM these days. Some of the CRM tools are Salesforce and Microsoft Dynamic CRM.
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Choosing the best suited CRM for your company is necessary for proper functioning of your organization. To choose the best suited CRM, you need to first analyze on what your organization would like to track, how your team works etc. based on the findings of this analysis, you need to choose the CRM which your company requires. Since CRM is so widely used in every area of business, now days, it is incorporated into the mobiles in the form of apps. This article will be discussing some of the top apps that have helped to incorporate CRM into mobiles.
HubSpot CRM is one of the best CRM apps available. It is fully free and provides all the features for a team of unlimited size with up to one million contacts. It helps to improve your team’s performance with the modern day sales processes. This app provides it users the ability to create contacts, company, and deal records. All these can be associated with each other and the properties can be edited and customized.
Google Contacts is another CRM app. It is best suited for a smart personal CRM inside Gmail. It is he best suited app for personal use.
Bitrix24 comprises of a suite of tools which help in the proper functioning of the team. It comprises of all the core features for a team of 12 members for free.
Freshsales is best suited for customer information which is tied to your support tools. They too comprise of all the necessary core features for a team of 10 members for free.
Zoho CRM comprises of all the necessary office tools. It accommodates 25k contacts and 10 team members for free.